When operational the video link will enable residents to see a council advisor - who happens to be based at the council's contact centre in Wyvern House Winsford. They will be able to talk with the advisor via a webcam and telephone handset.The advisor can fill out forms and allow the customers to see the completed form via the screen. The terminal also allows customers to have their documents scanned and documents printed for them to take away. There is a signature pad and the web cam can take photos. This is all controlled by the advisor in Wyvern House.
The initial Council Services available via this technology will include:
Blue disabled parking badges Concessionary bus passes
Highways Housing benefits
Council tax Planning
Blue badge Streetscene
Concessionary travel Registration services
Parking Schools Housing solutions
Environmental health Parking
The Council is exploring using this technology to connect with others and is looking to develop the system to take payments via the terminals in future.
This new way of accessing services reflects a commitment from CWaC to bring services closer to people in their communities, without the need to travel. The locations of the kiosks has been chosen using feedback from residents and areas which previously had little or no easy access to Council services.
The council is currently training all its staff within Customer Services to use the equipment and this will take several weeks. Once the training has been completed there will be a marketing campaign to increase customer awareness of this new access channel - so watch this space!